How do I use the Packapill App?
Take a clear photo of your prescription using the in-app camera, or upload an image from your phone gallery. Try to take your photo so that all four corners of the page are clearly visible, and provide both scripts as shown in the template for Repeat prescriptions. You’ll be asked a few screening questions about your condition and medication history to help the pharmacist process your order.
*Please be sure to retain the hard copy of your prescription for the delivery driver*
Packapill has partnered with a range of trusted pharmacies in your area to choose from. Once you’ve provided your delivery address, tap to choose Click & Collect or Home Delivery, then choose your preferred pharmacy. If everything in your order looks right, submit your order request.
The pharmacy will receive your order request and will confirm the price for the order. You’ll receive a notification to complete payment – Select your preferred payment method, complete the transaction and wait for our Packapill delivery network to deliver your order.
When the delivery driver arrives, you’ll verify the order with your app order number/ Script ID and sign to accept. You’ll also provide the delivery driver with the original prescription you used to process your order, so they can return it to the Pharmacy. Without this prescription the driver can’t deliver your order, so be sure to keep it on hand!
How much does it cost?
To use the Packapill pharmacy delivery services we have a really simple flat rate delivery charge of $4.99. This applies to each order - so make sure you include all the items you want to buy before confirming! We also charge a small convenience fee of $0.99 for the usage of the platform.
Who sets the medication prices?
The Pharmacy sets the price of the medication.
When you place an order request to a Partner pharmacy, that location will independently determine the price they provide based on their own pricing list.
What if my pharmacist isn’t on Packapill?
We are still new, and not everyone knows about us yet! If you love your local pharmacist, you can reach out to them to let them know about us. Or you can reach out to our customer care team and let us know who you want to see on the platform. We will contact the pharmacy for you, and let them know how loved they are, and that you’d love to get your next prescription delivery from them. Simply email firstname.lastname@example.org.
Can carers use Packapill to manage medications?
Absolutely! We have a dedicated section within the app for you to add family members or individuals you might be caring for, so you can manage medications for multiple people all in one place.
If you are a carer facility and want to find out more about how Packapill can make medication management easy for your residents please contact us at email@example.com.
How do I order repeats?
There are a few steps involved in processing a repeat prescription.
For the first repeat, upload your prescription to be filled as usual. Please ensure that you provide both your repeat and original hard copies to our delivery driver when completing the order – by default the Pharmacy will retain your repeats on site.
You can find repeats under the ‘My Repeats’ section of the app. Tapping My Repeats will show you your ongoing prescriptions – you can see how many repeats are remaining on the script, and the days left on your current medication schedule.
To fill the next repeat, you can tap ‘Order’ and begin processing the order through the same fulfilling Pharmacy as before.
Prescriptions on file can be picked up at any time from your fulfilling Pharmacy.
What if I need to speak to the pharmacist?
You can request to speak to your pharmacist through our app before you place an order if you are not quite sure what you need. They will give you a call to go through your options and they can even place the order for you in their Packapill pharmacist dashboard and send the link through to your phone for secure payment. Simple!
How does the delivery work?
At Packapill we have simplified instant scripts delivery as well as prescription and over the counter pharmacy item delivery.
Before you place your order, you will see a few options for delivery. Packapill currently offers delivery in 1-3 hours or ‘on-demand medicine delivery’ or if you want your delivery a little later, or the following day, or really any day in the future, you can schedule a delivery that suits your needs.
Don’t have time to wait? Already heading to the store? No problems. Packapill allows you to click and collect pharmacy products and prescriptions as well.
How long will it take to receive my order?
You’ll receive updates in the app to follow your order. We’ll let you know when your order is being processed when you’ll need to pay, when the medication has been dispensed and when your delivery is on its way. You’ll see an estimated delivery time at check out.
Typically, pick up orders will be ready in 30 minutes and deliveries completed within 3 hours of placing your order.
Schedule ahead for a preferred delivery date and time, or order Click & Collect to pick your order up 30 minutes after payment confirmation. Click & Collect orders will be retained at the pharmacy for 7 days after processing and will be automatically cancelled if left uncollected.
What are your operating hours?
Items can be ordered at any time, and orders will be processed depending on the operational hours of the pharmacy you choose. Delivery times are allocated based on the three 3-hour delivery windows available as indicated in-app.
Our delivery service network operates from 9 am until 7 pm, Monday to Friday, and from 9 am to 5 pm on weekends. For same-day delivery please ensure your order is confirmed prior to 4 pm; note orders placed after this time may only be available for next-day delivery.
Click & Collect is available depending on the operational hours of the pharmacy you select.